When you book an appointment at Helens Eyelashes, that appointment time is reserved especially for you. Cancellations, reschedules and no shows leave gaps in our lash technicians schedule that cannot be filled without timely notice and prevents us from being able to accommodate other clients waiting for appointments. We respectfully ask for any cancellations or rescheduling to be done at least 48 hours in advance of your scheduled time.
CANCELLATIONS & RESCHEDULES
As a courtesy to our staff and other clients a minimum of 48 hours notice must be given to reschedule or cancel appointments.
A “50% of booking” cancellation/reschedule fee will be charged for cancellations & rescheduling less than 48 hours to your appointment time.
This is to ensure appointment times are valued and respected by our clients and to cover your lash technicians time during this period.
NO SHOWS
A “No Show” will be deemed to have occurred if you have not arrived by 30 minutes after your appointment time commences and will be charged a “50% of booking” no show fee.
LATE ARRIVALS
Please call us if you think you will arrive late for your reserved appointment time. If possible, we will try to adjust our schedule. However, we cannot give a guarantee, so please be aware that your treatment time may be shortened with a full cost charged.
REFUNDS
There will be no refunds of your deposit after 24hrs of booking. Deposits for appointments cancelled before 48hr period will be kept as credit to be used for your next visit – NO REFUNDS
GIFT VOUCHERS
If you have a gift voucher to use on the day, we require you to quote your voucher number when making a booking which becomes your deposit fee.
WAITING LIST
Can’t get an appointment on your desired time? Ask to go on our waiting list and if something becomes available, you will be contacted.
ARRIVAL
Please arrive 10 minutes early for your appointment, this will give you the necessary time to settle in and fill out any forms or use the bathroom and remove any make-up if need be.
IMPORTANT
We offer professional lash services, therefore, it is the clients responsibility to make sure all makeup product and/or old strip lash glue is removed prior to Full Lash sets and Lash Refills. Kindly cleanse your lashes with lash cleanser making sure the root of your lashes is clean to ensure the best bond possible.
We do NOT fill other lash technicians extensions. A removal and a new set is required.
Please note that any reactions to eyelash extensions are not foreseeable by Helens Eyelashes skilled and trained staff. Whilst care is taken, no refunds will be issued for reactions. Helens Eyelashes do offer a free removal if any reactions occur. Please contact your GP immediately if you become aware of an allergic reaction so they can assist you as soon as possible.